Phoenix Martial Arts Privacy Policy

Introduction

Phoenix Martial Arts ("Phoenix Martial Arts," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, in person, over the phone, or through our communication platforms.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

We may collect personal information when you:

Complete a contact form, schedule a consultation or trial class, register for classes or events, request information, subscribe to emails or text messages, make a purchase, contact us by phone, email, or social media.

Information we collect may include:

Name, email address, phone number, mailing address, child's name and age (when applicable), payment information (processed securely by Stripe or other payment processors), information you voluntarily provide through forms or conversations.

Information Automatically Collected

When you visit our website, we may automatically collect certain technical information, including:

IP address, Browser type, Device type, Operating system, Pages visited, Time spent on pages, Referral source, General geographic location, Cookies and similar tracking technologies, This information helps us improve our website and marketing efforts.

How We Use Your Information

We use your information to:

Respond to inquiries, Schedule consultations and trial classes, Enroll students, Process payments, Send appointment reminders, Provide customer support, Communicate class schedules and important announcements, Improve our programs and website, Send promotional offers (when you have opted in), Comply with legal obligations, SMS Communications.

By providing your mobile phone number, you consent to receive text messages from Phoenix Martial Arts regarding:

Trial lesson confirmations, Appointment reminders, Class schedule updates, Student account information, School announcements, Promotional offers and special events (only if you have opted in).

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP to any text message.

Reply HELP for assistance or contact us directly.

Phone: (615) 488-4708

Email: info@martialarts4murfreesboro.com

Mobile opt-in information and consent will never be shared with third parties or affiliates for marketing purposes.

Email Communications

If you provide your email address, we may send:

Enrollment information, Class reminders, School updates, Newsletters, Promotions, Event announcements.

You may unsubscribe at any time using the unsubscribe link included in our emails.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

These technologies may include:

Google Analytics, Google Tag Manager, Meta (Facebook) Pixel, Other analytics and marketing tools.

These tools help us understand how visitors use our website and improve our services.

You may disable cookies through your browser settings, although doing so may affect website functionality.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers who assist us in operating our business, including:

Payment processors, Website hosting providers, Customer relationship management (CRM) platforms, Email service providers

SMS messaging providers, Analytics providers, Advertising platforms.

These providers may only use your information as necessary to perform services on our behalf.

We use LeadConnector and GoHighLevel to manage customer communications, appointment scheduling, and marketing automation. Information submitted through our website may be securely stored and processed through these platforms.

Payment Information

Online payments are processed through secure third-party payment processors.

Phoenix Martial Arts does not store complete credit card information on our servers.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

While no method of electronic transmission or storage is completely secure, we work to protect your information from unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain personal information only as long as necessary to:

Provide services, Maintain business records, Comply with legal obligations, Resolve disputes, Enforce our agreements

When information is no longer needed, it is securely deleted or destroyed when practical.

Children's Privacy

Our programs serve children; however, personal information is collected only from parents or legal guardians.

We do not knowingly collect personal information directly from children under 13 without parental consent.

If you believe a child has provided personal information without appropriate consent, please contact us so we can remove it.

Your Privacy Rights

You may request to:

Access your personal information, Correct inaccurate information, Request deletion of your information where legally permitted, Opt out of marketing communications, Withdraw consent where applicable.

To make a request, contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective immediately upon posting to this page.

The "Last Updated" date at the bottom of this policy will reflect the most recent revision.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Phoenix Martial Arts

2892 S. Church Street, Suite D

Murfreesboro, TN 37127